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Return And Refund

VACCINE PANDA RETURN & REFUND POLICY

VACCINE PANDA RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY


Vaccine panda  team facilitates 1.administering correct vaccines (as per customer/patient’s order and Doctor’s prescription/his vaccination card),2.Medicines,3.Lab tests(in near future),4.Home Check ups  and 5.Video Consultation Services. Vaccine panda strives to deliver and administer the vaccines  in the right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Definition: 

'Return' means an action of giving back the vaccine ordered at the vaccine panda portal by the consumer. The following situations may arise which may cause the action of return of product:

  1. Vaccine(s) delivered do not match your order (Wrong vaccine supplied by us);

  2. Expired or about to Expire Vaccines-Vaccine(s) delivered are past or near to its expiry date (vaccines with an expiry date of less than 01 month shall be considered as near expiry);Exception-In case the client agrees to purchase the short expiry vaccine after informed consent, then it will be administered.

  3. Damaged Vaccines -Vaccine(s) delivered were damaged in transit (do not accept any product which has a *tampered seal or **tampered 3D Hologram).

*Sealimplies the tamper proof packing in which the vaccine is packed by the Vaccine company.

**3D Hologram: implies the tamper proof Unique Vaccine panda 3D Hologram which is applied by vaccine panda on each Vaccine Box  in addition to the Company Seal

  1. Cold Chain broken - Vaccine(s) are Temperature Controlled ,please do not accept if the cold chain is not maintained.

Note: If the vaccine that you have received is damaged or its packaging or seal tempered with, then do not accept the delivery of that vaccine. If after opening the vaccine package you discover that the vaccine vial is damaged/broken or before opening the vaccine, you discovered that a wrong vaccine has been supplied, the same may be returned for a full refund

Please note that we cannot promise a replacement for all the vaccine(s) by the same vaccine brand as booked by the customer as it will depend on the availability of the particular vaccine(s) brand, in such cases we will offer a full refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. 

You may raise a ‘Return request/ Ticket’ with our Customer Care  ‘at the time of vaccine delivery’ but before the vaccine package is opened or administered or 

in case of  aforesaid situations or ‘prior to the vaccine delivery’ in case a wrong vaccine was ordered/booked by the customer. 

Vaccine panda reserves the right to cancel the Return request, if the customer reaches out to vaccine panda ‘after  delivery and administration of vaccine’.

Upon receiving your Return/Refund request, vaccine panda shall verify the authenticity and the nature of the request.

 If vaccine panda finds that the request is genuine, it will initiate the Return and Refund process. Vaccine panda shall process the refund only once it has received the vaccine relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the vaccines, vaccine panda reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by vaccine panda in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering/booking of product by you doesn’t qualify for Return;

  2. Batch number of the product being returned should match as mentioned on the invoice;

  3. Return requests arising due to change in prescription do not qualify for Return;

  4. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

  5. Tamper proof 3d Hologram seal if broken or opened vaccine boxes do not qualify for Return, only fully unopened vaccines can be returned, until and unless vaccine panda has supplied a wrong/damaged/expired  vaccine to you

     6. Terms for order cancellation & refund:- 

   To understand the process , please go through the Details and Parts of the Billing invoice 


The invoice is made up of 6 parts 


Part A:

 M.R.P. of the vaccine  

            

Part B:

Cost of consumables/ disposables/P.P.E. ( Rs 100/)  (syringes,bandaids,cotton,spirit,Disposable Gloves, Bio Medical Waste Handling charges,Disposable P.P.E Kits- gown, Head cap,Shoe Cover,Face Shield,N95 mask,3Ply mask,soft Tissue roll, Sterile cleaning tissue)

 

Part C.:

Discount applied related to the Deals /Coupons / Referral 

called 


Part D.:

Packaging and handling charges. Rs 50/-  


Part E.:

Delivery and transportation charges(Logistics):Rs 50-200/-

Charges are variable and calculated according to  the distance and service availability in the order area as explained below.


Charges depend on the distance from the company’s HQ:- 

If the client service address lies within a circumference of 5 km, then No charge 

If the client service address lies within a circumference of 5-10 km, then Rs50/- charge

If the client service address lies within a circumference of 10-15 km, then Rs 150/- charge 

 If the client service address lies within a circumference of 15-20 km, then Rs 200/- charge 

If the client service address lies within a circumference of 20-25 km, then Rs 250/- charge 


            Part F.:

           Service fees of the professional chosen/ available for rendering the Home Services

Charges depend on the Qualification of the person delivering services:-

           (i) M.B.B.S. Doctor’s Fee. Rs 500/- 

           (ii)Qualified & Trained Staff Nurse Rs 150/-

(iii)Trained Para medical Staff  Rs 50/-


     Part G.:

Non Refundable Processing fees (payment gateway transaction charges taken by our current Service Provider-Payumoney, currently  equivalent  to 2.8% of the final billing amount / the charges borne as per the payment gateway used by the company, will be levied ). These charges are embedded in the total bill of the customer and are NOT charged separately over & above the MRP from the customer. These charges are deducted by the payment gateway provider at the time of billing itself and are borne by the Company and are thus non refundable. In case the customer wishes to cancel his transaction and initiates a refund, the processing fees will be deducted from the amount paid by him and the balance amount will be refunded after deducting (if needed) other headers. The money will be refunded within a max period of 21 days from the refund request in the same route of payment. 

      

       Part H: 

     Pediatrician Tele Consultation Charges . The Pediatrician  is on an    

     independent Professional contract with the Company & is paid on ‘as and when’ 

     basis  for every  Consultation taken from him. For each purchase query/ request, he 

    analyses   the  patient’s prescription and vaccination cards and helps in digitizing the 

    records. He only helps in finding out the ‘Due’ and ‘Given’ vaccines for the patient. He 

   Validates the  Prescription &   Vaccination Cards to Approve a purchase order. He gives a Tele Consultation to the patient to help him Choose the correct vaccine to be given after which a payment link is sent to the patient by the customer care team. He solves all the patient queries related to the vaccine.He creates all the Prescriptions related to the order- Prescription Type A,B & C. He also generates the e prescription for Paid Tele Consultation Services availed by the patient. He addresses (via phone or chat) all the medical Post Vaccine queries/ emergencies/Adverse Event Reactions related to the Services rendered by the company. A Fee of Rs 400/- per order is paid to the Pediatrician for his Services on a case to case basis.  

The company is bearing all the costs of the pediatrician during / till the Promotional Period.The cost to the patient is Zero as of now.      


Four of the above Invoice Headers (B+D+F+H)are clubbed as a single entity named “Vaccine Panda Service Charges” for the ease of billing.


Different Billing Case Scenarios


1.Customer Bill amount >= Rs 3000/-


If the customer completes his Vaccination Workflow, i.e. from the point of order and billing of vaccine to the point of vaccine administration at his home, without any cancellations/postponements of his order, and his total billing amount is >3000,then his billing parts are as follows:

PLUS+To pay for the Parts (A,D,E,G)

MINUS- Part C is Discount 

MINUS- Not to pay for the Parts / Fully Discounted (B,F{ii & iii only & Not if i is chosen})

I.e he gets an overall Discount of Rs 300/- on his billing ( on Consumables & Service charges)

 There is no requirement for a minimum billing amount . 

The above will also reflect in the customer’s invoice


2.Customer Bill amount < Rs 3000/-


If the customer completes his Vaccination Workflow, i.e. from the point of order and billing of vaccine to the point of vaccine administration at his home, without any cancellations/postponements of his order, and his total billing amount is <3000,then his billing parts are as follows:

PLUS+To pay for the Parts (A,B,D,E,F,G)

MINUS- Part C is Discount 

I.e He DOES NOT gets the Discount of Rs 300/- on his billing ( on Consumables & Service charges)

He gets 3 Cash Coupons, each worth Rs 100/- i.e. Total Rs 300/- Discount Coupons, which are time bound and can be redeemed on their next booking, within a period of Maximum 3 months from the date of  issue. One Coupon can be used for one time only.

 There is no requirement for a minimum billing amount . 

The above will also reflect in the customer’s invoice


GENERAL ‘ITEM’ DEFINITIONS & ‘S.O.P.’ POLICIES :


In the following paragraphs, the ‘Vaccine Delivery Day’ or any ‘Working Day’ starts from 12 am onwards.


‘Delivery Bag’ is the Main big bag carried by the Team.


‘Vaccine Carrier’ means the Portable Fridge, 


‘Vaccine Envelope’ is the tamper proof sealed envelope in which vaccine is packed along with the counted consumables as per the vaccines in the envelope like syringes, cotton, sterile swabs, bandaids, customer satisfaction sticker etc


Vaccine Box’ is the actual box of the vaccine having a tamper proof 3D Hologram sticker besides the standard vaccine company’s sealed packing 


‘PPE Envelope’ is the sealed PPE kit having the PPE for 2 persons- head caps,3ply mask,gown,shoe cover, gloves.


‘Spares’ : separate boxes/ envelopes  for counted number of syringes, needles, cotton, bandaids,gloves,3 ply masks,N95 masks. 


‘Part C’ of the invoice will be reinstated back to the customer account in case of all Cancellations and Rescheduling. 


In accordance with strict compliance with the Indian Bio Medical Waste Laws(B.M.W.),Under no circumstances will the Vaccine or any of the consumables be handed over to the customer/ left at his place .  

Vaccine Panda doesn't allow the unopened ‘Vaccine Box’ to be handed over to the patient in case he makes a Demand for it or Cancels his booking last Minute On Site . The customer can be given his opened & used ‘Vaccine Box’ on request which contains the paper product insert and cardboard box components only( for the customer to read/ cross check details). The needles and sharps are disposed off by the  company as per the standard BMW guidelines.

            If the customer  (after uploading a valid prescription and vaccination card and order authentication/verification by our medical expert team),wants only to get the vaccine delivered to his house without availing our vaccine administration services ,he will not be allowed to do so.

          

           COVID AND VACCINE PANDA:

        

          The G.O.I. guidelines mandates ‘AROGYA SETU APP’  to be downloaded in the mobiles of ALL our company staff. 

         

           All the staff who are found unfit as per the ‘Arogya Setu App’ or having any Fever in the morning or even 1 week prior to the Delivery day will not be allowed to join work till their status is normal as per the app and their Covid test report is Negative.

         

            The Customers are also required to download the ‘AROGYA SETU APP’ to maintain patient and staff safety. 

            

COVID POSITIVE RELATED CANCELLATIONS


        “ If the Customer Service Area is declared a Covid Active Hotspot Zone at any point of time after the booking or the customer or any of his family member becomes Covid Positive after the booking, then the customer can not be serviced by the company till the area is declared safe again and the customer family is covid negative. The customer can opt to either Cancel or Reschedule the order delivery. No extra Cancellation/ rescheduling charges of any kind will be levied from the customer. The Transaction(processing) charges -‘Part G’ will also be refunded by the company at its own expense.”

          

           The patient whose ‘Arogya Setu App’ shows unfit or if their area of service lies in an Active Covid Hotspot Zone will not be attended by the Medical Team and the customer will have to opt for the CANCELLATION/POSTPONEMENT/RESCHEDULING of the vaccination and the Standard Terms & Conditions for CANCELLATION/ POSTPONEMENT/RESCHEDULING set below will apply.  

         

           G.O.I. and the medical guidelines do not permit the Vaccination of a Covid Positive patient. If the patient is Covid Positive, then he has to opt for the CANCELLATION/ POSTPONEMENT/RESCHEDULING of the vaccination and the Standard Terms & Conditions for CANCELLATION/ POSTPONEMENT/RESCHEDULING set below will apply.  

           

            We will require a Covid Negative Report of the patient and all his family members living in the same House in such a case to process the vaccination request. A minimum period  of 1 (one) month from the Covid Positive Report is mandatory to allow the customer a Rebooking against Cancellation/ Rescheduling/ Postponement. It is compulsory to provide us with a Covid Negative Report of the patient & other contacts in the family to proceed with the booking.

            

           By signing this agreement, it is assumed that the patient is truthful to the Company about his Medical Status and DOES NOT have an active COVID19 disease (includes his other family members living in the same house/ building/premises) and his house does not lie in an Active Covid Hotspot Zone.

          

           Hiding Crucial Health information from the Vaccine panda like the Covid Positive status of the ‘Patient’ or any of his ‘Family member’ living in the same House/ Building / Premises  or having a Serious medical issue of the patient contraindicating the vaccine will tantamount to FRAUD with the company and it will forfeit the booking(FRAUDULENT CONCEALMENT OF FACTS). Standard guidelines for the Cancellation will apply as per this document.The Company may initiate a legal proceeding in such a case if deemed necessary if its staff gets exposed to the Covid19 virus, gets infected and has a Disease. The Cost of treating the infected staff will be completely borne by the patient and his family in such a case where it is proven beyond doubt in the court of law that the staff was Covid Negative before servicing the patient & has acquired the Covid virus directly from the infected patient/ family and the customer had concealed the Covid19 diagnosis from the company. The patient will also bear the charges for the staff salary during the disease period. The patient will have to compensate the family of the staff in case he dies from the Covid disease as the court decides. The patient also bears the cost of the legal fees borne by the Company in such a scenario.

  

    ALL Our Staff (Medical and administrative) get a Compulsory Covid test at the time of  joining the company.The test is repeated if deemed necessary if the staff showed any signs or symptoms of having acquired the disease while they are in contract with us. They are also tested and medically examined thoroughly for other Communicable diseases like Tuberculosis, AIDS,Syphilis,Herpes,Fungal infection, Scabies, Swine flu,Seizure Disorder,abnormal personality traits or other mental illnesses .Their daily temperatures are recorded ( filed and saved for any future reference & legal purposes) before they sign their attendance. Their Arogya Setu app status is checked daily and they can work only if the app shows a green status. They are medically examined every day before going for the Delivery Call and sent back home if found medically unfit for duty.If a staff turns Covid positive,he is sent on a Medical Leave for a month and will be joined back only if he submits a Covid Negative Report and has a Oxygen Saturation above 95% and does not show any signs & symptoms  of active disease or its sequelae which can endanger himself, patient & others around him.He will be issued a Medical Fitness Certificate by an M.B.B.S. Doctor before rejoining.  

          

           IF VACCINE PANDA STAFF IS COVID POSITIVE

    

           Cost for Cancellations/ Rescheduling/Postponement of the order, arising last minute due to our Staff having fever/Covid19 will be entirely borne by the Company.In Cancellations arising under such a scenario, Part G of the invoice will also be Refunded at the Company’s cost. No extra charges/ penalties will be levied from the customer in such a case. The company will provide an alternative Team/ revised date for the Vaccine Delivery if the patient choses so.


Despite all Standard Precautions,In case the Company Service staff is found COVID Positive, the customer shall not file a legal case against the company. Covid19 is a highly communicable disease and has a Community Spread in many areas. Accidentally acquiring the disease during the service is a known and accepted professional hazard, which has to be understood by the staff and the customer alike. FRAUDULENT cases against the company will be dealt severely as per law and will lead to filing Defamation Case against that customer.


In case if its proven beyond doubt that the Company has hidden the Medical Health issues or the Covid Positive status of its own staff, putting the patient in danger, then the Company will give adequate Monetary Compensation to the affected customer and render its Unconditioned Apologies in writing.The company will also bear the cost of the treatment of the customer in such a case.


In case the staff has hidden his Medical Status and Covid positive status from the Company itself and has caused the disease to the patient, then the company will remove the staff from job as a penalty but will not compensate the patient in any way as NO FRAUD has been done by the company. The company itself has been victim of Fraud in such a case.


CANCELLATIONS RELATED TO ‘FORCE MARJORIE’ OR LAST MINUTE TECHNICAL OR MECHANICAL BREAKDOWNS OR LOGISTICS FAILURE OR COLD CHAIN BREAKAGE:

In case of a Transportation failure or Mechanical/Technical  failure in the Vaccine Carrier causing the breakage of the Cold Chain, The remaining Vaccine Orders for the day might stand Cancelled or Rescheduled for the same day if technically possible /other available day as per the choice of the customers(/ slot availability) whose orders stand pending. As an S.O.P. The team along with the remaining goods will first return to the H.Q. and the future course for the day will be decided  depending on the availability of the new vaccine carrier/ fault rectification/ alternate transportation 

& logistics. The customers won't be charged any extra amount for the Cancellation/Rescheduling and the Processing fees will also be refunded at the company's cost.  


COMPANY POLICY FOR ALL CASE SCENARIOS OF ORDER CANCELLATIONS AND RESCHEDULING :

      

           If the customer decides to Cancel/ Reschedule his order ,he will be issued refund as per           

           following Terms & Conditions:


 6.1. ‘NORMAL’ CANCELLATIONS(> 2 DAYS BEFORE THE DELIVERY DAY): If the Cancellation is requested in the time period starting from “on the same day of order booking up to Two days(>48 hours) prior to the vaccine delivery day (but Before 12am 2 days prior) , he will be issued a Partial refund in the original form of payment

as Part G of the invoice will be deducted as explained above.

(Eg. If the date of order delivery is on the 10th day of this month, then the customer should cancel max before 7th date till 11.59pm) 


6.2. ‘LAST 2DAY’ CANCELLATIONS(<2 DAYS BEFORE THE DELIVERY DAY): If the Cancellation is requested within the time period of the last Two days(<48 hours) prior to the vaccine delivery day (i.e.after 12am 2 days prior to vaccine delivery day)  he will be issued a Partial Refund in the original form of payment.

Part D and Part G of the invoice will be deducted. The balance amount will be refunded in the original form of payment.

(Eg. If the date of order delivery is on the 10th day of this month and the customer cancels after the 8th day has started i.e. after 12am in night.) 


6.3. ‘DELIVERY DAY’ CANCELLATIONS: If the Cancellation is requested at the last minute on vaccine delivery day (i.e.after 12am onwards on the  vaccine delivery day), but before reaching the customer house, he will be issued a Partial Refund in the original form of payment.

Part D and Part G of the invoice will be deducted. The balance amount will be refunded in the original form of payment.

An additional Cancellation charge of Rs 50/- will be levied 

(Eg. If the date of order delivery is on the 10th day of this month and the customer cancels after the 10th day has started i.e. after 12am in night.) 


6.4. ‘DELIVERY DAY’ LAST MINUTE ‘ONSITE’ CANCELLATIONS: If the Cancellation is requested at the last minute on vaccine delivery day ONSITE i.e. after reaching the customer house but before opening the ‘Vaccine Envelope’ & before opening the ‘PPE Kit Envelope’, he will be issued a Partial Refund in the original form of payment.

Part D,Part E,Part F,Part G  of the bill invoice will be deducted. The balance amount will be refunded in the original form of payment.

If the patient in question whose vaccination has to be done is found Febrile during the check up by the Medical Team, he will not be given the vaccine. The customer will be asked to either opt for Postponement/ Rescheduling OR the Cancellation of the vaccine.The Standard Terms and Conditions set for the Postponement/ Rescheduling OR the Cancellation relevant to such a case (para 6.4 or 6.10)

 will apply.

 An additional Cancellation charge of Rs 50/- will be levied 


6.5. ‘DELIVERY DAY’ LAST MINUTE ‘ONSITE’ CANCELLATIONS: If the Cancellation is requested at the last minute on vaccine delivery day ONSITE i.e. after reaching the customer house and after opening the ‘Vaccine Envelope’ only but the ‘Vaccine Box’ is unopened and its 3D Hologram seal is intact and the  ‘PPE Kit Envelope’ is not opened then Parts D,E,F,G of the bill invoice will be deducted. The balance amount will be refunded in the original form of payment.

An additional Cancellation charge of Rs 50/- will be levied 


6.6. ‘DELIVERY DAY’ LAST MINUTE ‘ONSITE’ CANCELLATIONS: If the Cancellation is requested at the last minute on vaccine delivery day i.e. after reaching the customer house and after opening the ‘Vaccine Envelope’ and after opening the ‘Vaccine Box’ and its ‘3D Hologram’ and after opening the ‘PPE Kit Envelope’, then NO REFUND will be issued for the vaccine and the PPE kit.

Part A,B,D,E,F,G will be deducted.

Even if the vaccine has not been given, Vaccine Panda doesn't allow the ‘Vaccine Box’ to be handed over to the patient in case he makes a Demand for it.

The ‘Vaccine Box’ will be retained by the staff and  returned back to the Company.



6.7. ‘DELIVERY DAY’ LAST MINUTE ‘ONSITE’ CANCELLATIONS: If the Cancellation is requested at the last minute on vaccine delivery day i.e. after reaching the customer house and after opening the ‘Vaccine Envelope’ and after opening the ‘Vaccine Box’ and its ‘3D Hologram’ and before opening the ‘PPE Kit Envelope’, then NO REFUND will be issued for the vaccine. Refund for Only the PPE kit will be initiated.

Part A,D,E,F,G will be deducted.

Even if the vaccine has not been given, Vaccine Panda doesn't allow the ‘Vaccine Box’ to be handed over to the patient in case he makes a Demand for it.

The ‘Vaccine Box’ will be retained by the staff and  returned back to the Company.



6.8. ‘NORMAL’ POSTPONEMENT/ RESCHEDULING(>1 DAY PRIOR TO DELIVERY DAY):If the Postponement/Rescheduling   is requested in the time period starting from “on the same day of order booking up to One day(>24 hours) prior to the vaccine delivery day (but Before 12am 1 day prior to vaccine delivery day) , his order will be postponed without any deductions. 

(Eg. If the date of order delivery is on the 10th day of this month and the customer postpones before the 8th day till 11.59pm) 


6.9. ‘LAST DAY’ POSTPONEMENT/ RESCHEDULING (<1 DAY PRIOR TO DELIVERY DAY):If the Postponement/Rescheduling  is requested within One day(<24hours) prior to the vaccine delivery day OR on the day of delivery itself but before he reaches the customer houseAfter 12am 1 days prior to vaccine delivery day) , his order will be postponed with Rs 50/-  deductions as Rescheduling charges

(Eg. If the date of order delivery is on the 10th day of this month and the customer postpones after 9th day has started i.e. after 12am ) 


6.10. ‘DELIVERY DAY’ LAST MINUTE ‘ONSITE’ POSTPONEMENT/ RESCHEDULING: If the Postponement/Rescheduling is requested at the last minute on vaccine delivery day i.e. after reaching the customer house but before opening the ‘Vaccine Envelope’ and before opening the ‘PPE Kit Envelope’, Part E & Part F of the bill invoice will be deducted. The customer will have to pay for Parts E and F again to postpone/continue the same booking .An additional Rescheduling charge of Rs 50/- will be levied. 


6.11. ‘DELIVERY DAY’ LAST MINUTE POSTPONEMENT/ RESCHEDULING: If the Postponement/Rescheduling is requested at the last minute on vaccine delivery day i.e. after reaching the customer house but after opening the ‘Vaccine Envelope’ and after opening the ‘Vaccine Box’ and its 3D Hologram but before opening the ‘PPE Kit Envelope’, then Part A,Part D, Part E,Part F of the bill invoice will be deducted. The customer will have to pay for Parts A,D,E,F again to postpone/continue the same booking .An additional Rescheduling charge of Rs 50/- will be levied. 


6.12.  ‘DELIVERY DAY’ LAST MINUTE POSTPONEMENT/ RESCHEDULING: If the Postponement/Rescheduling is requested at the last minute on vaccine delivery day i.e. after reaching the customer house but after opening the ‘Vaccine Envelope’ but before opening the ‘Vaccine Box’ and after opening the ‘PPE Kit Envelope’, then Part B,Part D, Part E,Part F of the bill invoice will be deducted. The customer will have to pay for Parts B,D,E and F again to postpone/continue the same booking .An additional Rescheduling charge of Rs 50/- will be levied. 


6.13. DOUBLE RESCHEDULING: Vaccine panda does not permit Double rescheduling of the customer booking. If under any above circumstances, the customer had to Postpone/Reschedule his booking, he is allowed to do that only once in the ongoing/current  booking. Request for the second Postponement/ Rescheduling of the same booking will be DENIED. He will have to CANCEL the current booking and the reimbursements of the payment will be done in accordance with the Cancellations and Rescheduling policies mentioned in the above paragraphs.    

      

            


           In case a Fraudulent Complaint is made in the court of law,the vaccine panda reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by the vaccine panda in this regard.The company might initiate a Defamation Suit against you in this matter if deemed necessary.









Return /refund Process:

  1. For Return intimation/ raising a Ticket, please visit www.vaccinepanda.com/help or alternatively call us at our Customer Care numbers -9999-10-90-40/9999-77-15-77 (Open 10 AM - 6 PM from Monday – Saturday ).

  2. Vaccine panda Customer Care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

  3. Once the claim is verified as genuine and reasonable,vaccine panda will initiate the refund 

  4. Refund Process:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

  1. Order placed through online wallet will be credited to the wallet; and

  2. Order placed through credit /debit card/ net banking will be refunded through fund transfer to customer bank account( whatever is the original mode of payment)

  3. The Refund Process can take a maximum duration of Twenty one Working Days from the date of raising the Ticket. 

For any further Refund related information, please write to care@vaccinepanda.com.