Question 1

Are the vaccines provided by Vaccine Panda genuine?

Accepted Answer

Yes, absolutely. We source all vaccines directly from authorized distributors and licensed pharmacies (our partner: Guru Nanak Medical Hall). Every vaccine is genuine, stored in temperature-controlled cold chain carriers, and administered by certified healthcare professionals. Vaccine batch details are available on request.

Question 2

Is home vaccination safe for my child?

Accepted Answer

Home vaccination is completely safe and often more comfortable for children. Our certified nurses follow strict protocols: vaccines are transported in cold-chain compliant carriers, sterile single-use equipment is used for every shot, pre-vaccination assessment is done before administering, and emergency protocols are in place for any adverse reactions.

Question 3

Can I get vaccines during illness or with existing medical conditions?

Accepted Answer

Minor illnesses like a cold generally don't prevent vaccination. For moderate to severe illness or specific medical conditions, our pediatrician will assess the child during the free consultation before any vaccine is given. We recommend contacting us first if you have concerns.

Question 4

Are the vaccines kept cold during transport?

Accepted Answer

Yes. All vaccines are stored and transported in certified cold-chain compliant carriers maintaining 2–8°C. We never compromise on cold chain — a broken cold chain can render a vaccine ineffective.

Question 5

What happens in case of an adverse reaction?

Accepted Answer

Our nurse carries emergency supplies including adrenaline and antihistamines. We monitor the child for 15–20 minutes after each shot. If any serious reaction occurs, we have protocols to manage it and coordinate with the nearest hospital. All our staff are trained in basic life support.

Question 6

Which vaccines do you administer at home?

Accepted Answer

We offer all routine childhood vaccines as per the IAP ACVIP 2025 schedule, including BCG, Hepatitis B, OPV, Rotavirus, PCV, Pentavalent (DPT+HiB+HepB), IPV, MMR, Varicella, Typhoid TCV, Hepatitis A, Meningococcal (Menactra/Menveo), Japanese Encephalitis (Jenvac), Cholera drops (Shanchol), and Pneumovax 23. We also offer adult vaccines including Flu, HPV (Gardasil 9, Cervavac), Shingles, and travel vaccines.

Question 7

Do you follow the IAP (Indian Academy of Pediatrics) schedule?

Accepted Answer

Yes. We follow the IAP ACVIP 2025 immunization schedule — the latest and most up-to-date guidelines from India's leading pediatric body. Our pediatrician reviews the child's vaccine history and recommends the correct doses and timing.

Question 8

Can I choose a specific brand of vaccine?

Accepted Answer

Yes. We offer brand options for most vaccines — for example Rotavac or Rotasiil for rotavirus, Prevenar 13 or Synflorix for PCV, Menactra or Menveo for meningococcal. Our team will discuss options and availability during booking.

Question 9

Do you offer pain-free or needle-free vaccines?

Accepted Answer

Yes. We offer low-pain options including pre-filled syringes that reduce sting, and combination vaccines that reduce the number of injections. Some vaccines like OPV and Rotavirus are given orally (no needle at all). Ask us about pain-free options when booking.

Question 10

How do I book a home vaccination visit?

Accepted Answer

Simply fill the booking form at vaccinepanda.com/book. Select your vaccines or choose a schedule package, pick a preferred date, and submit. Our team sends a personalised GST-inclusive quote within a few hours via WhatsApp or email. Once you approve the quote, the booking is confirmed.

Question 11

Is there a free pediatrician consultation included?

Accepted Answer

Yes! Every booking includes a free pediatrician consultation before vaccines are administered. The doctor reviews the child's health, vaccine history, and any concerns before giving the go-ahead. The number of free consultations depends on your billing amount.

Question 12

How quickly can you come after booking?

Accepted Answer

We typically confirm and schedule visits within 24 hours. Same-day or next-day visits are possible subject to slot availability and vaccine stock. Call us on 9999109040 for urgent bookings.

Question 13

Can I book for the whole family at once?

Accepted Answer

Yes. Our family package allows you to book for multiple family members in one visit — children, adults, and seniors. Select all family members during booking and our nurse handles everyone in one appointment.

Question 14

Do I need to be home during the visit?

Accepted Answer

Yes, a parent or guardian must be present during the child's vaccination. For adults, the patient should be present. Please ensure a clean, well-lit space is available for the nurse.

Question 15

What areas do you serve?

Accepted Answer

We currently serve Delhi NCR including West Delhi, South Delhi, Dwarka, Gurugram, and surrounding areas. Enter your PIN code during booking and we will confirm serviceability. We are continuously expanding — WhatsApp us if your area isn't listed.

Question 16

How is the pricing determined?

Accepted Answer

We provide a personalised quote after you submit a booking request. The quote includes vaccine costs (with GST), nurse visit charges, and any applicable discounts. All prices are transparent — no hidden charges.

Question 17

Is a GST invoice provided?

Accepted Answer

Yes. Every booking includes a proper GST-compliant invoice (GSTIN: 07AAHCG7509E1ZN). Vaccines attract 5% GST as per Indian tax rules.

Question 18

What payment methods do you accept?

Accepted Answer

We accept UPI (GPay, PhonePe, Paytm), bank transfer, cash, and credit/debit cards. Payment details are shared with the quote.

Question 19

Are there any discounts available?

Accepted Answer

Yes. We offer trade discounts on vaccine prices. Orders ₹5,000–₹9,999 get 7% off; orders ₹10,000+ get 9% off. Opting out of free consultations gives a flat ₹100 off (₹5K–₹9.9K) or ₹500 off (₹10K+) instead of vouchers. Family packages and referral codes give additional savings.

Question 20

What is your refund policy?

Accepted Answer

If we are unable to fulfill your booking, a full refund is issued. Cancellations made 24 hours before the visit are eligible for a refund. Sunday, public-holiday and premium-slot bookings require a ₹200 non-refundable advance. See our full Refund Policy at vaccinepanda.com/refund-policy.

Question 21

Who administers the vaccines — a nurse or doctor?

Accepted Answer

Vaccines are administered by our certified pediatric nurses. Before vaccination, a tele-consultation with our pediatrician is included — the doctor reviews the child's health and vaccine history and approves the vaccination plan. After vaccination, you receive clinic or tele-consultation vouchers depending on your billing amount, redeemable for future use.

Question 22

Can I speak to the doctor before booking?

Accepted Answer

Yes. Book a service first, and our team will align a pediatrician tele-consultation as per the doctor's availability — 11 AM to 7 PM, Monday to Saturday.

Question 23

Is my child's vaccination history recorded?

Accepted Answer

Yes. We maintain a digital vaccination record for every child on our portal (vaccinepanda.com/portal). Parents can view the full IAP 2025 schedule, see which vaccines are due, given, or pending, and share the schedule via email or WhatsApp.

Question 24

Is my personal and medical data safe?

Accepted Answer

Yes. All personal data is stored securely and never shared with third parties. We follow data protection best practices. See our Privacy Policy at vaccinepanda.com/privacy-policy for full details.

Question 25

Can I access my child's vaccination records online?

Accepted Answer

Yes. Log in to your portal at vaccinepanda.com/portal to see your family's complete vaccination history, upcoming doses, and vaccine status. You can share the schedule via email or WhatsApp directly from the portal.

Question 26

Do you share vaccine records with the government?

Accepted Answer

We do not share individual records with third parties. Vaccines administered through authorized pharmacies are part of the regular supply chain and GST reporting, but individual patient data is not disclosed.

Frequently Asked Questions

🛡️ Vaccination Safety & Guidelines

💉 What Vaccines Do You Offer?

📋 Booking & Consultation

💰 Pricing & Payment

🩺 Doctor & Nurse Interaction

🔒 Privacy & Records